Frequently Asked Questions

Store Locations: BILLY shoes are available for purchase online and at select stores,  growing number of independents. We are always looking for more brick and mortar partnering opportunities.

Direct e-commerce: You can also purchase our shoes directly through billyfootwear.eu e-commerce. 

For our sizing help and charts, click here to go there direct. 

We use Shopify as our e-commerce platform. Shopify charges a customer's credit card at the time of purchase.

Absolutely! Adult sizes in both men's and women's come in the following sizes: 

Men’s Sizes: EU Men's 40, 40-41, 41, 41-42, 42, 42-43, 43, 43-44, 44, 44-45, 45, 46, 47

Women's Sizes: EU Women's 36-37, 37, 37-38, 38, 38-39, 39, 39-40, 40, 40-41, 41-42

BILLY Kid Sizes are as follows: 

27 EU Toddler (some styles)
28 EU Little Kid
30 EU Little Kid
31 EU Little Kid
32 EU Little Kid
33 EU Little Kid
34 EU Little Kid
36 EU Big Kid
37 EU Big Kid
38 EU Big Kid
39 EU Big Kid

Note: The larger kid's sizes overlap with men's and women's sizes.

BILLY Toddler Sizes are as follows:

20 EU Toddler
22 EU Toddler
23 EU Toddler
24 EU Toddler
25 EU Toddler
27 EU Toddler

See the following link to a Sizing Conversion Table that shows the order of sizing through toddler, kid's, women's and men's.

For Women's shoes, we carry a medium width (B), a wide width (D), and an extra wide width (3E).

For Men's shoes, we carry a medium width (D), a wide width (3E), and an extra wide width (6E).

We have medium (M), wide (W), and extra-wide (XW) shoes in Kid’s and Toddler sizing.

We also have medium (M) and wide (W) athletic sport shoes in Kid's sizing.

Yes, billyfootwear.eu ships throughout Europe.

Orders made through billyfootwear.eu ship from Nootdorp, The Netherlands Zuid Holland

Processing Time — Please allow 2 business days to process your order before shipping. We strive to ship your order within 2 business days. The actual time it takes to deliver will vary by country.

Customers who use AFOs have had a lot of success with our shoes, but unfortunately it is not a total guarantee. Folks with larger braces or who already have wider feet may not be able to use some of our current shoes because the shoes simply are unable to create enough volume inside to accommodate.

Despite popular belief, many of our current shoes were not built specifically for AFO use. They were built under the banner of universal design, providing an alternative way to access entry into shoes, which is easier for everyone. The design inspiration came after company co-founder Billy Price broke his neck from a three-story fall and could no longer put his shoes on independently. There was nothing on the market that satisfied his needs, so he teamed with fellow co-founder Darin Donaldson and they decided to do something about it. The goal was to combine fashion with function—dissolve the line between adaptive and non-adaptive—and create mainstream shoes for the masses, yet still preserve the functionality for those that need it, like Billy. It turns out that the functionality that Billy was looking for also appeals to users of AFOs. And given the overwhelming response from the AFO community, BILLY Footwear continues to actively work toward making their shoes more AFO friendly.

We have wider shoes in women's, men's, kid's and toddler silhouettes. The shoes for toddlers and kids in the D|R Collection have design components making them more AFO friendly, yet still incorporate universal design for mass market appeal. The shoes are wider, a bit deeper, and have an internal lining that is more tear resistant, per customer input.

In terms of shoes made specifically for braces though, we have the Goat. Made in collaboration with Boston Orthotics and Prosthetics, our Goat AFO-Friendly Shoes have multiple removable insoles plus a removable wedge for extra depth. The shoes come in wide and extra wide, and have a durable lining, robust outsole, and short-wrap zipper allowing the toe to be reinforced.

YES! If a lift needs to be added to a shoe to help with a difference in limb length, the BILLY shoes can accommodate. However, the BILLY brand does not have the setup to actually perform the task.

Yes! We currently have an assortment of boots in toddler, kid's, and women's sizing.

Cleaning and Care Instructions

To help maintain the quality and lifespan of your footwear, we recommend cleaning your shoes by hand only using a soft cloth or brush with cold or lukewarm water. Do not use harsh cleaning agents, bleach, solvents, or other aggressive chemicals.

BILLY Footwear shoes are not designed to be washed in a washing machine or dried in a tumble dryer. We also recommend avoiding prolonged exposure to excessive amounts of water or fully submerging the shoes in water.

If your shoes become wet, they should be allowed to dry naturally at room temperature. Do not place shoes on or near radiators, heaters, fireplaces, or any other direct heat source. Shoes should also not be dried in direct sunlight, as this may cause discoloration, material deformation, drying out of materials, separation of components, or other damage.

Damage resulting from improper use, improper cleaning, machine washing, tumble drying, exposure to excessive heat, direct sunlight, excessive exposure to water, or any other form of improper care is not covered under warranty.

This includes, but is not limited to, material deformation, shrinkage, discoloration, separation of components, damage to adhesive bonds, light-up modules, zippers, or any other parts where inspection indicates that the damage was caused by improper use, cleaning, or maintenance.

We reserve the right to reject warranty claims when inspection determines that the damage is the result of improper use, improper cleaning, misuse, or inadequate care of the product.

Click here to access our Refund Policy.

To initiate a return, you can contact us via returns@billyfootwear.eu

Click here to read our Privacy Policy.

Click here to read our Terms of Service, which will potentially put you to sleep.

Click here to read our Footwear Warranty.

Customer Service hours are 9AM - 5PM GMT Monday through Friday, excluding holidays. If you are reaching out to us outside of these hours, no worries. We will get to your inquiry once we are back in the office.